Caroline Tavares
Warranty Policy
Last updated: November 2026
1. What the warranty covers
Pieces carry a 3-month warranty against manufacturing defects, under the Brazilian Consumer Protection Code (article 26). The warranty does not cover natural wear, breakage from misuse or damage from contact with water, perfume, lotions and chemicals.
2. How to request
Contact us on WhatsApp or at contato@bycarolinetavares.com.br with your order number and the reason. We’ll send return instructions and, once we receive the piece, assess the defect; if the warranty claim is confirmed, we replace it.