FAQ
Frequently asked questions
Can’t find your answer? Talk to us on WhatsApp.
How do I place an order?
Add pieces to your bag, tap “Checkout”, fill in your name and your delivery and payment preferences, and send. The order lands ready on our WhatsApp and we confirm everything with you in the chat.
Which payment methods do you accept?
Pix, credit card in up to 3 interest-free installments through a payment link, or cash on delivery or pickup.
Do you ship all over Brazil?
Yes. Shipping cost and time are calculated from your ZIP code and shared in the chat, before payment.
What is plated jewelry?
A piece made of metal (such as brass) and plated with layers of precious metals, like 18k gold or rhodium. It has the shine of fine jewelry at a more accessible price.
Do the pieces have a warranty?
Yes, a 3-month warranty against manufacturing defects. Wear caused by improper use (contact with water, perfume, chemicals) is not covered.
Can I cancel my purchase?
Yes. For purchases through the website and WhatsApp, you have 7 days after delivery to cancel. Defective pieces are covered by the warranty; see the warranty policy.
Can plated jewelry cause allergies?
Everyone reacts differently. If you’re sensitive to metals, tell us in the chat and we’ll suggest the most suitable pieces.
Are the prices on the website up to date?
Yes. Bag totals always use the current catalog prices. Availability of each piece is confirmed in the chat.